Why Deliver Extraordinary Customer Service?

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	Today, consumers call the shots. With globalization and the internet providing nearly unlimited choices, power has shifted from corporations to consumers. This shift makes it nearly impossible for companies to sustain differentiation based solely on price or product. The only option that remains is the customer experience. Customers like to interact with a brand in a consistent manner-wherever, whenever, and via whatever device they're using. Yet, even as they are turning to an ever-growing assortment of devices and touch points, businesses are struggling to solve new problems with legacy systems and team structures.
	To deliver customer experiences that drive engagement and conversions, companies need to
	Focus on, and adapt to the customer   Leave no data or content behind   Provide constant guidance along the customer's path   Optimize for every touch point
	Learn how your organization can deliver a consistent experience throughout the customer lifestyle and across touch points.

Copyright 2012, alll rights reserved with ORACLE

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